Legal

Privacy Policy

Effective Date: March 5, 2026 | Last Updated: March 5, 2026 AISA Solutions, Inc. — A Delaware Corporation 11201 Cedar Avenue, Cleveland, OH 44106

At AISA Solutions, Inc. (“AISA Solutions”, “we”, “us”, or “our”), we are deeply committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the AISA School application (“App”) on iOS, Android, and web, and our website at www.aisa.solutions (together, the “Services”).

We are incorporated in the State of Delaware, USA. Our Services are directed to users globally, including in the United States, Canada, the European Union, and the United Kingdom. This Policy is designed to comply with the EU General Data Protection Regulation (“GDPR”), UK GDPR, California Consumer Privacy Act (“CCPA”)/California Privacy Rights Act (“CPRA”), Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”), the U.S. Children’s Online Privacy Protection Act (“COPPA”), and other applicable data protection laws.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

1. Data Controller Information

AISA Solutions, Inc. is the data controller of your personal data processed in connection with the Services. For the purposes of GDPR, the UK GDPR, and CCPA, we are responsible for how your data is collected, used, and stored.

Contact for Privacy Matters:
Email: info@aisa.solutions
Company: AISA Solutions, Inc. (Delaware C-Corporation)
Website: www.aisa.solutions

If you are located in the European Economic Area (EEA) or the United Kingdom, you may also have the right to contact your local data protection authority. A list of EU supervisory authorities is available at https://edpb.europa.eu. The UK supervisory authority is the Information Commissioner’s Office (ICO) at https://ico.org.uk.

2. Information We Collect

We collect the following categories of personal information:

2.1 Information You Provide to Us

  • Authentication Data: When you register using OTP, we collect your phone number or email address. When you register using Google OAuth, we receive your Google account email address and display name from Google.

  • Onboarding Data: During the initial setup flow, we ask for: (i) your display name or nickname; (ii) your level of hearing; (iii) your target daily learning duration; and (iv) your current sign language proficiency level. This information is used to personalize your learning experience.

  • Payment Information: If you subscribe to AISA Premium, payment processing is handled by Stripe, Inc. We do not collect or store your full credit card number, CVV, or banking details. We may receive from Stripe a tokenized payment identifier, the last four digits of your card, and your billing country for subscription management purposes.

2.2 Information We Collect Automatically

  • Usage Data: We collect information about how you interact with the App, including lessons accessed, signs practiced, mistakes made, learning streaks, session duration, and feature usage. This data is used to power our dynamic learning system’s engine.

  • Device and Technical Data: We collect your device type, operating system and version, App version, IP address (processed and not permanently stored in identifiable form), and general location data derived from IP address (country-level only).

  • Log Data: Our servers automatically record standard log data including access times, pages or features viewed, and crash reports for diagnostic purposes.

2.3 Keypoint Matrix Data (AI Sign Recognition)

When you use the optional camera-based sign recognition feature or Collaboration Mode, video processing occurs entirely on your device via MediaPipe, an open-source computer vision library by Google. Only the resulting anonymized skeletal keypoint matrix (representing mathematical coordinates of your hands, shoulders, and face landmarks) is transmitted to our servers. This matrix does not contain any photographic, biometric, or facial image data. For standard sign recognition, these matrices are encrypted and are not stored after processing. For Collaboration Mode contributors, matrices may be retained in encrypted form for AI model training (see Section 5).

Depending on the applicable jurisdiction, keypoint data derived from hand and face landmarks may be classified as biometric data. We treat this data with the highest level of protection regardless of legal classification. We do not use this data for any purpose other than sign language recognition and model improvement as described herein.

2.4 Information We Do Not Collect

We explicitly do not collect:

  • Raw video footage or photographs from your camera;

  • Facial images or facial recognition templates;

  • Audio recordings;

  • Your legal name (a display name or pseudonym is sufficient);

  • Precise geolocation data;

  • Financial account numbers or full payment card details; or

  • Social media content or contacts from your device.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Service Delivery: To authenticate your account, provide you with the App’s core features, and deliver personalized learning content.

  • Personalization: To generate and continuously refine your adaptive learning path based on your onboarding responses and in-app performance.

  • AI Model Operation: To analyze keypoint matrices and return sign recognition results in real time.

  • Subscription Management: To process payments, manage your AISA Premium subscription, and prevent fraud.

  • Account Management: To communicate critical transactional information strictly necessary to operate your account, such as OTP codes and security alerts.

  • App Improvement: To analyze aggregated, de-identified usage patterns to improve the App’s features, content, and performance.

  • AI Training (Collaboration Mode only): To improve our sign-recognition AI using keypoint matrices contributed by users who have opted into Collaboration Mode.

  • Legal Compliance: To comply with applicable laws, respond to lawful requests from public authorities, and enforce our Terms of Service.

We do not use your personal data for targeted advertising, behavioral profiling for third-party commercial purposes, or sale to data brokers.

4. Legal Bases for Processing (GDPR and UK GDPR)

For users in the EEA and the United Kingdom, we rely on the following legal bases under Article 6 GDPR:

  • Performance of a Contract (Art. 6(1)(b)): Processing your account data, onboarding information, and subscription data is necessary to provide the Services you have requested.

  • Legitimate Interests (Art. 6(1)(f)): Processing usage data and log data to maintain App security, prevent fraud, and improve the Services, where our interests are not overridden by your rights.

  • Consent (Art. 6(1)(a)): Where we rely on your consent for specific processing activities, including the transmission of keypoint matrices for sign recognition and participation in Collaboration Mode. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

  • Legal Obligation (Art. 6(1)(c)): Where processing is required to comply with applicable law.

Where we process data that may be classified as biometric data under Article 9 GDPR, we rely on your explicit consent (Article 9(2)(a)).

5. Collaboration Mode and AI Training Data

Collaboration Mode is a strictly voluntary feature that allows you to contribute anonymized key points data to improve AISA Solutions’ proprietary AI models. The following safeguards apply:

  • All video remains on your device. Only encrypted key points matrices are transmitted.

  • Contributed matrices are stored in encrypted form on AISA Solutions’ secure servers and are accessible only to authorized AI research personnel.

  • Contributed matrices are de-linked from your account profile in our AI training systems, meaning they are processed in aggregated batches and not individually associated with your account for training purposes.

  • We will never share, sell, or license contributed training data to third parties.

  • You may withdraw from Collaboration Mode at any time by toggling it off in Settings, and you may request deletion of your contributed data by contacting info@aisa.solutions.

6. Cookies and Tracking Technologies

The AISA School App (mobile and web) uses minimal tracking technologies:

  • Essential Cookies/Storage: We use session storage and local device storage strictly necessary to authenticate your session, maintain your preferences, and enable App functionality. These cannot be disabled without breaking core App features.

  • Analytics: We may use privacy-preserving, aggregate analytics to understand general App performance and user flows. Any such analytics are configured to avoid collection of personally identifying information where possible.

We do not place third-party advertising cookies or tracking pixels in the App. For our website at www.aisa.solutions, a cookie consent notice is presented in accordance with ePrivacy Directive requirements.

7. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Service Providers: We share data with trusted third-party service providers who process data on our behalf under data processing agreements, including Stripe (payment processing) and cloud infrastructure providers (hosting and data storage). These providers are prohibited from using your data for any purpose other than providing services to us.

  • Google (Authentication): If you use Google OAuth, authentication is handled by Google. We receive only the minimum necessary account information (email address) from Google.

  • Legal Requirements: We may disclose your information to law enforcement or government authorities if required by applicable law, court order, or to protect the rights, safety, or property of AISA Solutions or others.

  • Business Transfers: In the event of a merger, acquisition, asset sale, or similar transaction, your personal data may be transferred as part of that transaction. We will notify you before your data becomes subject to a materially different Privacy Policy.

  • With Your Consent: We may share your information in any other manner with your prior explicit consent.

8. Children’s Privacy

8.1 COPPA (United States)

The App is not directed to children under the age of 13 in the United States. We do not knowingly collect personal information from children under 13 without prior verifiable parental consent. If you are a parent or guardian and believe your child under 13 has provided us with personal information without your consent, please contact us immediately at info@aisa.solutions. We will promptly delete such information from our systems.

8.2 GDPR Age of Digital Consent (EU/UK)

In the European Economic Area and the United Kingdom, the age of digital consent varies by country (from 13 to 16). Where a user’s age falls below the applicable digital consent age for their country, we require verified parental or guardian consent before activating the account and processing any personal data. We implement age-screening during the onboarding flow for this purpose.

8.3 Protections for Minor Users

For users who are minors (under 18 or the applicable age of majority in their jurisdiction):

  • We do not display advertising of any kind (including in our ad-free App).

  • We do not share minor users’ data with third parties except as strictly necessary to provide the Services.

  • We do not create behavioral profiles of minor users for commercial purposes.

  • Parental or guardian consent is required for activation of the camera-based sign recognition feature and Collaboration Mode for minor users.

  • Parents or guardians may contact us at info@aisa.solutions to access, correct, or delete their child’s account and data.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

9.1 Rights Under GDPR and UK GDPR (EEA and UK Users)

  • Right of Access (Art. 15): You have the right to obtain a copy of your personal data and information about how it is processed.

  • Right to Rectification (Art. 16): You have the right to have inaccurate or incomplete personal data corrected.

  • Right to Erasure (Art. 17): You have the right to request deletion of your personal data in certain circumstances. Deleting your account through the App settings fulfills this right for most data.

  • Right to Restriction of Processing (Art. 18): You have the right to request that we limit processing of your data in certain circumstances.

  • Right to Data Portability (Art. 20): You have the right to receive your personal data in a structured, machine-readable format.

  • Right to Object (Art. 21): You have the right to object to processing based on legitimate interests.

  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of prior processing.

9.2 Rights Under CCPA/CPRA (California Residents)

California residents have the right to: (i) know what personal information we collect, use, disclose, and sell; (ii) delete personal information we have collected; (iii) opt out of the sale or sharing of personal information (note: we do not sell or share personal information for cross-context behavioral advertising); (iv) correct inaccurate personal information; and (v) non-discrimination for exercising privacy rights.

To submit a verifiable consumer request, contact us at info@aisa.solutions with the subject line “CCPA Privacy Request.”

9.3 Rights Under PIPEDA (Canadian Users)

Canadian users have the right to access their personal information held by us and to challenge its accuracy and completeness. Please contact info@aisa.solutions to exercise these rights.

9.4 Exercising Your Rights

To exercise any of the above rights, please contact us at info@aisa.solutions. We will respond to verified requests within the timeframe required by applicable law (generally within 30 days for GDPR, 45 days for CCPA). We may ask you to verify your identity before fulfilling your request.

10. Account Deletion

You may permanently delete your AISA School account directly from within the App at any time through the account settings menu. Upon deletion:

  • Your profile data, learning history, and onboarding information will be permanently deleted from our active systems within 30 days.

  • Any key points matrices you contributed through Collaboration Mode will be deleted upon request submitted to info@aisa.solutions.

  • We may retain certain limited information for longer periods where required by law (e.g., payment transaction records for tax compliance purposes, typically up to 7 years), or as required to resolve disputes and enforce our agreements. Such retained data will be held securely and will not be used for any other purpose.

  • Deletion of your account will terminate your AISA Premium subscription effective at the end of the then-current billing period.

11. Data Retention

We retain your personal information for as long as your account is active, or as necessary to provide you with the Services. Specific retention periods include:

  • Account and Profile Data: Retained for the duration of your account, then deleted within 30 days of account deletion.

  • Learning Progress Data: Retained for the duration of your account to maintain continuity in your learning path.

  • Standard Sign Recognition Keypoint Matrices: Not retained beyond the duration of a single analysis session (typically seconds).

  • Collaboration Mode Keypoint Matrices: Retained in encrypted form for AI training until your Collaboration Mode is disabled and a deletion request is submitted, or until you delete your account.

  • Payment Records: Retained for up to 7 years as required by applicable tax and accounting laws.

  • Log and Diagnostic Data: Retained for up to 90 days.

12. International Data Transfers

AISA Solutions is incorporated in the United States. If you are located in the EU, UK, or another jurisdiction with data transfer restrictions, your personal information may be transferred to and processed in the United States or other countries where our service providers operate.

For transfers from the EEA or UK to the United States, we rely on appropriate safeguards including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission; and/or

  • The UK International Data Transfer Agreement (IDTA), as applicable.

By using the Services, you acknowledge that your data may be transferred to the United States. We take appropriate contractual and technical steps to ensure your data receives an equivalent level of protection regardless of where it is processed.

13. Security

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

  • Encryption of data in transit using TLS (Transport Layer Security);

  • Encryption of keypoint matrices at rest;

  • Access controls limiting data access to authorized personnel on a need-to-know basis;

  • Regular security reviews and vulnerability assessments; and

  • Secure cloud infrastructure with reputable providers.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use the Services at your own risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant supervisory authorities as required by applicable law.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the Services. When we make material changes, we will:

  • Update the “Last Updated” date at the top of this Policy;

  • Display a prominent in-app notice; and/or

  • Send a notification to the contact information associated with your account.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Policy, you must stop using the Services and delete your account.

15. Contact Us and Data Protection Officer

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AISA Solutions, Inc.
Legal Entity: Delaware C-Corporation
Address: 11201 Cedar Avenue, Cleveland, OH 44106
Email: info@aisa.solutions
Website: www.aisa.solutions

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, after contacting us, you feel your concern has not been adequately addressed, EU residents may also contact their national data protection authority, and UK residents may contact the ICO at https://ico.org.uk.

Please read these Terms of Service (“Terms”) carefully before accessing or using AISA School (the “App”), available on iOS, Android, and the web at www.aisa.solutions. These Terms constitute a legally binding agreement between you (“User” or “you”) and AISA Solutions, Inc. (“AISA Solutions,” “we,” “us,” or “our”), a corporation incorporated in the State of Delaware, USA.


By creating an account, accessing, or using any part of the App, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not use the App.


1. Description of Service

AISA School is an AI-powered educational platform designed to teach American Sign Language (ASL) and other sign languages through gamified, personalized learning paths. The App uses proprietary artificial intelligence developed entirely by AISA Solutions to provide interactive lessons, real-time sign-language feedback via on-device computer vision, a vocabulary dictionary, and an optional Collaboration Mode. The App is available in free and premium (“AISA Premium”) tiers.


2. Eligibility and Age Requirements

2.1 General Eligibility

To create an account and use the App, you must:


Be at least 13 years of age (or the applicable age of digital consent in your jurisdiction, whichever is higher);

Have the legal capacity to enter into a binding contract; and

Not be prohibited from receiving services under applicable laws of your jurisdiction.

2.2 Users Under 16 (EU/UK) and Under 13 (USA/Canada)

Where required by applicable law, including but not limited to the EU General Data Protection Regulation (“GDPR”), the UK GDPR, and the U.S. Children’s Online Privacy Protection Act (“COPPA”):


Users under the age of 13 in the United States or Canada, or under the applicable age of digital consent in their country (up to 16 in certain EU member states), may not create an account without verified parental or guardian consent.

During onboarding, if you indicate an age below the applicable threshold, we will present a parental consent flow before allowing account activation. No personal data from the minor will be processed until such consent is obtained.

Parents or legal guardians who provide consent on behalf of a minor are responsible for supervising the minor’s use of the App and may contact us at info@aisa.solutions to review, correct, or delete their child’s data.

AISA Solutions reserves the right to delete any account we reasonably believe belongs to a minor whose registration did not involve appropriate parental consent.

2.3 Name Collection During Onboarding

During the onboarding flow, we ask you to provide a display name. You are not required to provide your legal or full name; a nickname, first name, or pseudonym is sufficient. This name is used solely for personalization within the App (e.g., addressing you in lessons and progress summaries).


3. Account Registration and Security

You may register for an account using:


A one-time passcode (OTP) sent to your phone number or email address;

Google single sign-on (“Google OAuth”); or

Sign-up with create account (OAuth2).

By registering, you agree to:


Provide accurate, current, and complete information during the registration process;

Maintain the security and confidentiality of your account credentials;

Notify us immediately at info@aisa.solutions of any unauthorized use of your account; and

Accept responsibility for all activity occurring under your account.

AISA Solutions is not liable for any loss or damage arising from your failure to safeguard your account credentials. We reserve the right to suspend or terminate accounts where we suspect unauthorized access or breach of these Terms.


4. Personalized Learning and AI Features

4.1 Onboarding Questionnaire

During onboarding, you will be asked to provide the following information to enable personalization:


Your level of hearing (to tailor lesson formats and accessibility features);

The amount of time you wish to spend learning per session;

Your current sign language proficiency level; and

A display name.

This information is used exclusively to generate your personalized learning path. It is not shared with third parties for advertising or profiling purposes.


4.2 Adaptive Learning Path

The App’s proprietary AI engine continuously analyzes your in-app performance, including errors, response times, and lesson completion patterns, to dynamically adjust your learning path. This adaptive process is fully automated and does not involve human review of individual learning sessions.


4.3 AI Sign-Language Recognition (Camera Feature)

Following the completion of a lesson, or within the dictionary section (AISA Premium only), you may optionally activate the App’s camera-based sign recognition feature. This feature operates as follows:


Your device’s camera briefly captures video input solely for the purpose of analyzing your signing.

All video processing is performed entirely on your device using MediaPipe, an open-source computer vision framework by Google. Raw video footage is never transmitted to AISA Solutions’ servers or to any third party.

Only the resulting mathematical matrix of skeletal key points (representing the positions of your hands, shoulders, and face landmarks) is transmitted to our servers over an encrypted connection for sign classification.

The key points matrix is processed in real time, the result is returned within seconds, and the matrix data is not stored by AISA Solutions beyond the duration of a single analysis request.

Because no video, image, or facial data leaves your device, your biometric appearance is never captured, retained, or shared by AISA Solutions.

By activating this feature, you consent to the on-device video processing and the transmission of anonymized keypoint matrices as described above. You may disable this feature at any time by choosing not to activate the camera prompt.


5. Collaboration Mode

AISA School includes an optional “Collaboration Mode” accessible via the App’s Settings page. This feature allows you to voluntarily contribute anonymized keypoint data to help AISA Solutions improve the accuracy of its sign-recognition AI models. The following terms apply:


Strictly Voluntary: Participation in Collaboration Mode is entirely optional. You will never be prompted, incentivized, or pressured to enable this feature. The App’s core functionality is unaffected by whether you participate.

Same Privacy Architecture: All video processing occurs on-device via MediaPipe. Only encrypted keypoint matrices are transmitted to our servers. No raw video, photographs, facial images, or personally identifying visual data are ever sent to or stored by AISA Solutions.

Data Use: Keypoint matrices contributed through Collaboration Mode are used solely to train and improve AISA Solutions’ proprietary sign-recognition models.

Withdrawal: You may disable Collaboration Mode at any time in Settings. Upon disabling, no further data will be collected. You may also submit a data deletion request to info@aisa.solutions, and we will delete any contributed matrices associated with your account.


6. Premium Subscription and Payments

6.1 Free Tier

The App is available at no charge with access to a defined subset of lessons and features. No credit card or payment information is required to use the free tier.


6.2 AISA Premium

Certain features, including the dictionary with AI sign recognition, unlimited energy, and future premium features, are available exclusively to AISA Premium subscribers.


6.3 Billing and Payment Processor

All payments for AISA Premium are processed by Stripe, Inc. (“Stripe”), a third-party payment processor. By subscribing, you agree to Stripe’s Terms of Service and Privacy Policy. AISA Solutions does not store your full payment card details on its own servers. Payment information is collected and stored by Stripe in accordance with PCI-DSS standards.


6.4 Subscription Terms

Subscriptions are offered on monthly or annual billing cycles, as presented at the time of purchase.

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

You authorize AISA Solutions and Stripe to charge your designated payment method at the applicable subscription rate upon each renewal.

Prices are displayed in USD and may be subject to local taxes where required by applicable law.

6.5 Cancellation

You may cancel your AISA Premium subscription at any time through your App account settings or through the app store through which you subscribed (Apple App Store or Google Play Store). Cancellation takes effect at the end of the then-current billing period. No partial refunds are issued for unused portions of a billing period, except where required by applicable law (including EU consumer protection law and UK Consumer Rights Act 2015).


6.6 Refund Policy

We offer a 14-day refund on your first AISA Premium subscription. Refund requests must be submitted to info@aisa.solutions within 14 days of the initial charge. For subscriptions purchased through the Apple App Store or Google Play Store, refund requests must be directed to Apple or Google, respectively, in accordance with their refund policies. Subsequent subscription renewals are non-refundable except as required by law.


6.7 Price Changes

We reserve the right to modify subscription prices. We will provide at least 30 days’ advance notice of any price change by email or through an in-app notification. Continued use of AISA Premium after the effective date of a price change constitutes your acceptance of the new pricing.


7. Acceptable Use Policy

You agree to use the App only for lawful purposes and in a manner consistent with these Terms. You agree not to:


Use the App to violate any applicable local, national, or international law or regulation;

Attempt to gain unauthorized access to any part of the App, our servers, or any system or network connected to the App;

Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or training data underlying our AI models;

Use automated scripts, bots, scrapers, or any other means to access the App in a manner that imposes an unreasonable load on our infrastructure;

Impersonate any person or entity or falsely claim an affiliation with any person or entity;

Introduce malicious code, viruses, or other harmful components to the App;

Use the App for any commercial purpose without our prior written consent; or

Circumvent, disable, or otherwise interfere with security-related features of the App.

AISA Solutions reserves the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including without limitation reporting such violations to law enforcement authorities.


8. Intellectual Property

8.1 Ownership

The App, including all content, features, functionality, software, AI models, training methodologies, lesson content, illustrations, audio, video, text, and user interface designs, is owned exclusively by AISA Solutions or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws in the United States and internationally. All AI systems and machine learning models incorporated in the App were created independently by AISA Solutions; no third-party AI model underpins the core App functionality.


8.2 Limited License to You

Subject to your compliance with these Terms, AISA Solutions grants you a limited, non-exclusive, non-transferable, revocable license to access and use the App for your personal, non-commercial educational purposes. This license does not include any right to:


Copy, reproduce, distribute, or publicly display any portion of the App;

Create derivative works based on the App or its content;

Use our name, logo, or brand without prior written authorization; or

Sub-license any of the rights granted to you herein.

8.3 Feedback

If you submit feedback, suggestions, or ideas about the App to us (“Feedback”), you grant AISA Solutions a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and incorporate such Feedback into our products and services without any obligation of confidentiality or compensation to you.


9. Third-Party Services and Links

The App integrates with certain third-party services, including:


Stripe: For payment processing. Use of Stripe is subject to Stripe’s own terms and privacy policies.

Google OAuth: For optional sign-in authentication. Use of Google sign-in is governed by Google’s Terms of Service and Privacy Policy.

MediaPipe: An open-source on-device framework used for keypoint extraction. MediaPipe processing occurs entirely on your device.

AISA Solutions is not responsible for the privacy practices, content, or reliability of any third-party services. We encourage you to review the terms and privacy policies of any third parties with whom you interact through or in connection with the App.


10. Disclaimers and Limitation of Liability

10.1 Service Provided “As Is”

THE APP IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. AISA SOLUTIONS DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.


10.2 Educational Context

The App is designed to supplement sign language education. AISA Solutions makes no guarantee that use of the App will result in any particular level of sign language proficiency. AI-generated feedback on signing is provided for informational and learning purposes only and may not be perfect in all cases.


10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL AISA SOLUTIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, LICENSORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF, OR INABILITY TO USE, THE APP, EVEN IF AISA SOLUTIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.


TO THE EXTENT NOT PROHIBITED BY LAW, AISA SOLUTIONS’ TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE APP SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO AISA SOLUTIONS IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.


10.4 Consumer Rights

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under applicable consumer protection law, including rights afforded to EU and UK consumers under mandatory statutory provisions.


11. Indemnification

You agree to indemnify, defend, and hold harmless AISA Solutions and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the App; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; or (d) any claim that your use of the App caused damage to a third party.


12. Account Termination and Data Deletion

12.1 Termination by You

You may delete your AISA School account at any time through the App’s account settings. Upon initiating account deletion, your profile, personalized learning data, and associated account information will be permanently removed from our active systems within 30 days, subject to our data retention obligations as outlined in the Privacy Policy. Deletion of your account will also cancel any active AISA Premium subscription, effective at the end of the then-current billing period.


12.2 Termination by Us

AISA Solutions reserves the right to suspend or permanently terminate your account, at our sole discretion and without prior notice, if we determine that you have:


Violated any provision of these Terms;

Engaged in fraudulent activity in connection with the App;

Violated any applicable law; or

Taken any action that jeopardizes the security, integrity, or reputation of the App or other users.

If we terminate your account for reasons other than your violation of these Terms, and you hold an active paid subscription, we will provide a pro-rata refund for the unused portion of your current billing period.


12.3 Effect of Termination

Upon termination, your license to use the App immediately ceases. Sections 8, 10, 11, and 13 of these Terms shall survive any termination.


13. Privacy

Your privacy is important to us. Our Privacy Policy, which is incorporated into and forms part of these Terms, explains how we collect, use, store, and protect your personal information in connection with your use of the App. By using the App, you consent to the data practices described in our Privacy Policy.


14. Notifications and Communications

AISA Solutions currently does not send promotional, marketing, or transactional email or push notification communications. Transactional messages strictly necessary to operate your account (e.g., OTP authentication codes and critical account security notifications) may be sent as required.


If we introduce promotional communications in the future, we will update this section and our Privacy Policy accordingly, and provide you with appropriate opt-in or opt-out mechanisms prior to sending such communications. We will notify you of any such change in the manner described in Section 16 below.


15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict-of-law principles. Nothing in this Section limits any mandatory consumer protection rights you may have under the laws of your country of residence.


15.2 EU and UK Users

If you are a consumer residing in the European Union or the United Kingdom, you also benefit from any mandatory provisions of the law of your country of residence, and these Terms do not limit those protections. EU residents may access the European Commission’s Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr. UK residents may contact the relevant Alternative Dispute Resolution (ADR) body.


15.3 Informal Resolution

Before initiating any formal dispute proceeding, you agree to first contact us at info@aisa.solutions and attempt to resolve the dispute informally. We will make good-faith efforts to resolve the matter within 30 days of receiving your notice.


15.4 Binding Arbitration (U.S. Users)

For users residing in the United States: any dispute, claim, or controversy arising out of or relating to these Terms or the App that is not resolved through informal negotiation shall be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You may opt out of this arbitration provision by sending written notice to info@aisa.solutions within 30 days of first accepting these Terms.


16. Changes to These Terms

AISA Solutions reserves the right to modify these Terms at any time. If we make material changes, we will notify you by:


Displaying a prominent notice within the App;

Sending a notification to the email address or phone number associated with your account; and/or

Updating the “Last Updated” date at the top of this document.

Your continued use of the App after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the App and delete your account.


17. Miscellaneous

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and AISA Solutions regarding your use of the App and supersede all prior agreements.

Sever-ability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver: No failure or delay by AISA Solutions to enforce any right or provision of these Terms shall constitute a waiver of that right or provision.

Assignment: You may not assign or transfer these Terms or any rights granted hereunder without our prior written consent. AISA Solutions may assign these Terms freely.

No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights.

Language: These Terms are written in English. Any translated versions are provided for convenience only; in the event of any conflict, the English version shall prevail.

18. Data Licensing and Third-Party Sharing

AISA Solutions may enter into data licensing agreements with carefully selected third-party partners, including research institutions, accessibility organizations, and educational technology companies. Any data shared under such agreements is strictly aggregated, de-identified, and anonymized prior to sharing, and cannot be used to identify any individual user.


The following conditions apply to all data licensing arrangements:


No raw data is ever shared with licensing partners.

All licensing partners are contractually bound to use the data solely for the agreed purpose and are prohibited from re-identifying, selling, or sub-licensing the data.

Data shared under licensing agreements is used exclusively to advance sign language recognition research, accessibility technology, or educational outcomes.

AISA Solutions retains full ownership of all licensed data and may terminate any licensing agreement at its discretion.

We will update this section if the scope of our licensing activities materially changes, and will notify users.


19. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us at:


AISA Solutions, Inc.

Legal Entity: Delaware C-Corporation

Address: 11201 Cedar Avenue, Cleveland, OH 44106

Email: info@aisa.solutions

Website: www.aisa.solutions

If want to be a part of AISA or you are just interested, do not hesitate to contact us!

If want to be a part of AISA or you are just interested, do not hesitate to contact us!