Terms of Services

Please read these Terms of Service (“Terms”) carefully before accessing or using AISA School (the “App”), available on iOS, Android, and the web at www.aisa.solutions. These Terms constitute a legally binding agreement between you (“User” or “you”) and AISA Solutions, Inc. (“AISA Solutions,” “we,” “us,” or “our”), a corporation incorporated in the State of Delaware, USA.

By creating an account, accessing, or using any part of the App, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not use the App.

1. Description of Service

AISA School is an AI-powered educational platform designed to teach American Sign Language (ASL) and other sign languages through gamified, personalized learning paths. The App uses proprietary artificial intelligence developed entirely by AISA Solutions to provide interactive lessons, real-time sign-language feedback via on-device computer vision, a vocabulary dictionary, and an optional Collaboration Mode. The App is available in free and premium (“AISA Premium”) tiers.

2. Eligibility and Age Requirements

2.1 General Eligibility

To create an account and use the App, you must:

Be at least 13 years of age (or the applicable age of digital consent in your jurisdiction, whichever is higher);

Have the legal capacity to enter into a binding contract; and

Not be prohibited from receiving services under applicable laws of your jurisdiction.

2.2 Users Under 16 (EU/UK) and Under 13 (USA/Canada)

Where required by applicable law, including but not limited to the EU General Data Protection Regulation (“GDPR”), the UK GDPR, and the U.S. Children’s Online Privacy Protection Act (“COPPA”):

Users under the age of 13 in the United States or Canada, or under the applicable age of digital consent in their country (up to 16 in certain EU member states), may not create an account without verified parental or guardian consent.

During onboarding, if you indicate an age below the applicable threshold, we will present a parental consent flow before allowing account activation. No personal data from the minor will be processed until such consent is obtained.

Parents or legal guardians who provide consent on behalf of a minor are responsible for supervising the minor’s use of the App and may contact us at info@aisa.solutions to review, correct, or delete their child’s data.

AISA Solutions reserves the right to delete any account we reasonably believe belongs to a minor whose registration did not involve appropriate parental consent.

2.3 Name Collection During Onboarding

During the onboarding flow, we ask you to provide a display name. You are not required to provide your legal or full name; a nickname, first name, or pseudonym is sufficient. This name is used solely for personalization within the App (e.g., addressing you in lessons and progress summaries).

3. Account Registration and Security

You may register for an account using:

A one-time passcode (OTP) sent to your phone number or email address;

Google single sign-on (“Google OAuth”); or

Sign-up with create account (OAuth2).

By registering, you agree to:

Provide accurate, current, and complete information during the registration process;

Maintain the security and confidentiality of your account credentials;

Notify us immediately at info@aisa.solutions of any unauthorized use of your account; and

Accept responsibility for all activity occurring under your account.

AISA Solutions is not liable for any loss or damage arising from your failure to safeguard your account credentials. We reserve the right to suspend or terminate accounts where we suspect unauthorized access or breach of these Terms.

4. Personalized Learning and AI Features

4.1 Onboarding Questionnaire

During onboarding, you will be asked to provide the following information to enable personalization:

Your level of hearing (to tailor lesson formats and accessibility features);

The amount of time you wish to spend learning per session;

Your current sign language proficiency level; and

A display name.

This information is used exclusively to generate your personalized learning path. It is not shared with third parties for advertising or profiling purposes.

4.2 Adaptive Learning Path

The App’s proprietary AI engine continuously analyzes your in-app performance, including errors, response times, and lesson completion patterns, to dynamically adjust your learning path. This adaptive process is fully automated and does not involve human review of individual learning sessions.

4.3 AI Sign-Language Recognition (Camera Feature)

Following the completion of a lesson, or within the dictionary section (AISA Premium only), you may optionally activate the App’s camera-based sign recognition feature. This feature operates as follows:

Your device’s camera briefly captures video input solely for the purpose of analyzing your signing.

All video processing is performed entirely on your device using MediaPipe, an open-source computer vision framework by Google. Raw video footage is never transmitted to AISA Solutions’ servers or to any third party.

Only the resulting mathematical matrix of skeletal key points (representing the positions of your hands, shoulders, and face landmarks) is transmitted to our servers over an encrypted connection for sign classification.

The key points matrix is processed in real time, the result is returned within seconds, and the matrix data is not stored by AISA Solutions beyond the duration of a single analysis request.

Because no video, image, or facial data leaves your device, your biometric appearance is never captured, retained, or shared by AISA Solutions.

By activating this feature, you consent to the on-device video processing and the transmission of anonymized keypoint matrices as described above. You may disable this feature at any time by choosing not to activate the camera prompt.

5. Collaboration Mode

AISA School includes an optional “Collaboration Mode” accessible via the App’s Settings page. This feature allows you to voluntarily contribute anonymized keypoint data to help AISA Solutions improve the accuracy of its sign-recognition AI models. The following terms apply:

Strictly Voluntary: Participation in Collaboration Mode is entirely optional. You will never be prompted, incentivized, or pressured to enable this feature. The App’s core functionality is unaffected by whether you participate.

Same Privacy Architecture: All video processing occurs on-device via MediaPipe. Only encrypted keypoint matrices are transmitted to our servers. No raw video, photographs, facial images, or personally identifying visual data are ever sent to or stored by AISA Solutions.

Data Use: Keypoint matrices contributed through Collaboration Mode are used solely to train and improve AISA Solutions’ proprietary sign-recognition models.

Withdrawal: You may disable Collaboration Mode at any time in Settings. Upon disabling, no further data will be collected. You may also submit a data deletion request to info@aisa.solutions, and we will delete any contributed matrices associated with your account.

6. Premium Subscription and Payments

6.1 Free Tier

The App is available at no charge with access to a defined subset of lessons and features. No credit card or payment information is required to use the free tier.

6.2 AISA Premium

Certain features, including the dictionary with AI sign recognition, unlimited energy, and future premium features, are available exclusively to AISA Premium subscribers.

6.3 Billing and Payment Processor

All payments for AISA Premium are processed by Stripe, Inc. (“Stripe”), a third-party payment processor. By subscribing, you agree to Stripe’s Terms of Service and Privacy Policy. AISA Solutions does not store your full payment card details on its own servers. Payment information is collected and stored by Stripe in accordance with PCI-DSS standards.

6.4 Subscription Terms

Subscriptions are offered on monthly or annual billing cycles, as presented at the time of purchase.

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

You authorize AISA Solutions and Stripe to charge your designated payment method at the applicable subscription rate upon each renewal.

Prices are displayed in USD and may be subject to local taxes where required by applicable law.

6.5 Cancellation

You may cancel your AISA Premium subscription at any time through your App account settings or through the app store through which you subscribed (Apple App Store or Google Play Store). Cancellation takes effect at the end of the then-current billing period. No partial refunds are issued for unused portions of a billing period, except where required by applicable law (including EU consumer protection law and UK Consumer Rights Act 2015).

6.6 Refund Policy

We offer a 14-day refund on your first AISA Premium subscription. Refund requests must be submitted to info@aisa.solutions within 14 days of the initial charge. For subscriptions purchased through the Apple App Store or Google Play Store, refund requests must be directed to Apple or Google, respectively, in accordance with their refund policies. Subsequent subscription renewals are non-refundable except as required by law.

6.7 Price Changes

We reserve the right to modify subscription prices. We will provide at least 30 days’ advance notice of any price change by email or through an in-app notification. Continued use of AISA Premium after the effective date of a price change constitutes your acceptance of the new pricing.

7. Acceptable Use Policy

You agree to use the App only for lawful purposes and in a manner consistent with these Terms. You agree not to:

Use the App to violate any applicable local, national, or international law or regulation;

Attempt to gain unauthorized access to any part of the App, our servers, or any system or network connected to the App;

Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or training data underlying our AI models;

Use automated scripts, bots, scrapers, or any other means to access the App in a manner that imposes an unreasonable load on our infrastructure;

Impersonate any person or entity or falsely claim an affiliation with any person or entity;

Introduce malicious code, viruses, or other harmful components to the App;

Use the App for any commercial purpose without our prior written consent; or

Circumvent, disable, or otherwise interfere with security-related features of the App.

AISA Solutions reserves the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including without limitation reporting such violations to law enforcement authorities.

8. Intellectual Property

8.1 Ownership

The App, including all content, features, functionality, software, AI models, training methodologies, lesson content, illustrations, audio, video, text, and user interface designs, is owned exclusively by AISA Solutions or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws in the United States and internationally. All AI systems and machine learning models incorporated in the App were created independently by AISA Solutions; no third-party AI model underpins the core App functionality.

8.2 Limited License to You

Subject to your compliance with these Terms, AISA Solutions grants you a limited, non-exclusive, non-transferable, revocable license to access and use the App for your personal, non-commercial educational purposes. This license does not include any right to:

Copy, reproduce, distribute, or publicly display any portion of the App;

Create derivative works based on the App or its content;

Use our name, logo, or brand without prior written authorization; or

Sub-license any of the rights granted to you herein.

8.3 Feedback

If you submit feedback, suggestions, or ideas about the App to us (“Feedback”), you grant AISA Solutions a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and incorporate such Feedback into our products and services without any obligation of confidentiality or compensation to you.

9. Third-Party Services and Links

The App integrates with certain third-party services, including:

Stripe: For payment processing. Use of Stripe is subject to Stripe’s own terms and privacy policies.

Google OAuth: For optional sign-in authentication. Use of Google sign-in is governed by Google’s Terms of Service and Privacy Policy.

MediaPipe: An open-source on-device framework used for keypoint extraction. MediaPipe processing occurs entirely on your device.

AISA Solutions is not responsible for the privacy practices, content, or reliability of any third-party services. We encourage you to review the terms and privacy policies of any third parties with whom you interact through or in connection with the App.

10. Disclaimers and Limitation of Liability

10.1 Service Provided “As Is”

THE APP IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. AISA SOLUTIONS DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10.2 Educational Context

The App is designed to supplement sign language education. AISA Solutions makes no guarantee that use of the App will result in any particular level of sign language proficiency. AI-generated feedback on signing is provided for informational and learning purposes only and may not be perfect in all cases.

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL AISA SOLUTIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, LICENSORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF, OR INABILITY TO USE, THE APP, EVEN IF AISA SOLUTIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT NOT PROHIBITED BY LAW, AISA SOLUTIONS’ TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE APP SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO AISA SOLUTIONS IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

10.4 Consumer Rights

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under applicable consumer protection law, including rights afforded to EU and UK consumers under mandatory statutory provisions.

11. Indemnification

You agree to indemnify, defend, and hold harmless AISA Solutions and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the App; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; or (d) any claim that your use of the App caused damage to a third party.

12. Account Termination and Data Deletion

12.1 Termination by You

You may delete your AISA School account at any time through the App’s account settings. Upon initiating account deletion, your profile, personalized learning data, and associated account information will be permanently removed from our active systems within 30 days, subject to our data retention obligations as outlined in the Privacy Policy. Deletion of your account will also cancel any active AISA Premium subscription, effective at the end of the then-current billing period.

12.2 Termination by Us

AISA Solutions reserves the right to suspend or permanently terminate your account, at our sole discretion and without prior notice, if we determine that you have:

Violated any provision of these Terms;

Engaged in fraudulent activity in connection with the App;

Violated any applicable law; or

Taken any action that jeopardizes the security, integrity, or reputation of the App or other users.

If we terminate your account for reasons other than your violation of these Terms, and you hold an active paid subscription, we will provide a pro-rata refund for the unused portion of your current billing period.

12.3 Effect of Termination

Upon termination, your license to use the App immediately ceases. Sections 8, 10, 11, and 13 of these Terms shall survive any termination.

13. Privacy

Your privacy is important to us. Our Privacy Policy, which is incorporated into and forms part of these Terms, explains how we collect, use, store, and protect your personal information in connection with your use of the App. By using the App, you consent to the data practices described in our Privacy Policy.

14. Notifications and Communications

AISA Solutions currently does not send promotional, marketing, or transactional email or push notification communications. Transactional messages strictly necessary to operate your account (e.g., OTP authentication codes and critical account security notifications) may be sent as required.

If we introduce promotional communications in the future, we will update this section and our Privacy Policy accordingly, and provide you with appropriate opt-in or opt-out mechanisms prior to sending such communications. We will notify you of any such change in the manner described in Section 16 below.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict-of-law principles. Nothing in this Section limits any mandatory consumer protection rights you may have under the laws of your country of residence.

15.2 EU and UK Users

If you are a consumer residing in the European Union or the United Kingdom, you also benefit from any mandatory provisions of the law of your country of residence, and these Terms do not limit those protections. EU residents may access the European Commission’s Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr. UK residents may contact the relevant Alternative Dispute Resolution (ADR) body.

15.3 Informal Resolution

Before initiating any formal dispute proceeding, you agree to first contact us at info@aisa.solutions and attempt to resolve the dispute informally. We will make good-faith efforts to resolve the matter within 30 days of receiving your notice.

15.4 Binding Arbitration (U.S. Users)

For users residing in the United States: any dispute, claim, or controversy arising out of or relating to these Terms or the App that is not resolved through informal negotiation shall be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You may opt out of this arbitration provision by sending written notice to info@aisa.solutions within 30 days of first accepting these Terms.

16. Changes to These Terms

AISA Solutions reserves the right to modify these Terms at any time. If we make material changes, we will notify you by:

Displaying a prominent notice within the App;

Sending a notification to the email address or phone number associated with your account; and/or

Updating the “Last Updated” date at the top of this document.

Your continued use of the App after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the App and delete your account.

17. Miscellaneous

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and AISA Solutions regarding your use of the App and supersede all prior agreements.

Sever-ability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver: No failure or delay by AISA Solutions to enforce any right or provision of these Terms shall constitute a waiver of that right or provision.

Assignment: You may not assign or transfer these Terms or any rights granted hereunder without our prior written consent. AISA Solutions may assign these Terms freely.

No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights.

Language: These Terms are written in English. Any translated versions are provided for convenience only; in the event of any conflict, the English version shall prevail.

18. Data Licensing and Third-Party Sharing

AISA Solutions may enter into data licensing agreements with carefully selected third-party partners, including research institutions, accessibility organizations, and educational technology companies. Any data shared under such agreements is strictly aggregated, de-identified, and anonymized prior to sharing, and cannot be used to identify any individual user.

The following conditions apply to all data licensing arrangements:

No raw data is ever shared with licensing partners.

All licensing partners are contractually bound to use the data solely for the agreed purpose and are prohibited from re-identifying, selling, or sub-licensing the data.

Data shared under licensing agreements is used exclusively to advance sign language recognition research, accessibility technology, or educational outcomes.

AISA Solutions retains full ownership of all licensed data and may terminate any licensing agreement at its discretion.

We will update this section if the scope of our licensing activities materially changes, and will notify users.

19. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us at:

AISA Solutions, Inc.

Legal Entity: Delaware C-Corporation

Address: 11201 Cedar Avenue, Cleveland, OH 44106

Email: info@aisa.solutions

Website: www.aisa.solutions